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What our customers say

Don't just take our word for the quality of our service, see what our customers say.

"We recently engaged T3 to help us with our pharmacy expansion and refurbishment project. T3 have continually demonstrated excellent customer service by being flexible to our needs whilst helping us to achieve both project timescales and associated costs".        Kevin Tucker, Pharmacy Operations Manager – Morrisons Pharmacy

"We have worked closely with T3 for many years and they are now our main external pharmacy design partner.  The most impressive quality is their focus on customer service and their continued willingness to improve the quality of their service to us."                     Gary Kennedy, Head of Property and Development - Lloydspharmacy

"We are absolutely delighted with the quality of the design and specification manual provided by T3.  Within MedicX Pharmacy we are keen to work with business partners who have a thorough understanding of our pharmacy business model.  T3 have demonstrated to us that they are capable of becoming our long-term design partner for our future openings programme.  Chris and his team are a pleasure to work with and their expertise has enabled us to reduce our shop-fitting costs by 10% compared to our previous design and fit-out process".  Steve Jeffers M.R.Pharm.S, CEO - MedicX Pharmacy

"T3 always do a great job, they are flexible to our needs and they provide a very cost effective solution which fits our requirements and have always delivered to our project timescales."  Stuart Livingstone, Head of Store Planning - Boots Plc

"We are delighted to work with T3.  With their involvement we have been able to move our refit projects forward quickly and effortlessly.  T3 really make our lives easier and always come up with the right solution for our stores."  Raymond Barclay, Head of Sales and Marketing - Day Lewis Plc

"A collaborative and adaptable approach to developing a bespoke Patient Service Assessment has supported our ability to provide the best levels of care to our local communities.  Every business relies on it's service levels and T3's work helps us to get an unbiased view of how to ensure we develop and maintain this vital competitive edge."  Gavin Birchall, Operations Director & Superintendent Pharmacist - MedicX Pharmacy

"As a retailer, our customers and customer service is of the highest importance.  The Mystery Shopper Program delivered by T3 helps to ensure high service standards are delivered across our portfolio of stores.  By selecting a bespoke brief and shopper scenario, we are able to ensure industry standards are met and customer satisfaction is exceeded.

The detailed written reports provided by T3 ensure that the store teams understand the quality of service experienced by the mystery shopper and respect the scoring decisions.  Using the results provided we are then able to tailor our staff training needs to ensure we constantly strive to improve our customer service.

We would have no hesitation in recommending T3's service."  Suzie Waterfall, Retail Operations Manager - Cornwell's Chemists

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